Personal Data Protection mcb66

This Privacy Policy describes mcb66's practices regarding the collection, use, disclosure and protection of your personal information when you use the mcb66 platform, accessible via the website mcb66.onl and related channels. Please read this policy carefully before registering or using any of our services.

1 Information We Collect

mcb66 collects personal information from you through several means, including during the account registration process, while you use our services, and when dealing with our customer support team. The types of information collected include:

• Identity Information: Full name, date of birth, identification number (MyKad or passport), residential address, mobile phone number, and email address.
• Financial Information: E-wallet details (Touch 'n Go eWallet, ShopeePay), bank account information for FPX purposes, and details of deposit and withdrawal transactions.
• Technical Information: IP address, device type, operating system, web browser type, login session data, and activity logs within the platform.
• Gaming Behaviour Information: Betting records, game history, game preferences, and platform usage patterns.
• Communications: Any messages or complaints you send to our support team via live chat or email.

All information collected is solely for the purposes stated in this policy. We do not collect sensitive personal information such as biometric data, health information or political views unless specifically required by applicable law or licensing regulations.

2 How We Use Information

Personal information collected by mcb66 is used for the following purposes:

• Processing account registration and verifying your identity to meet Know Your Customer (KYC) requirements.
• Processing deposits, withdrawals, and any other financial transactions made through our platform.
• Providing access to slot games, live casino, sports betting, crash games, and all other products available on the mcb66 platform.
• Sending account-related notifications, platform updates, bonus and promotional information (subject to your preferences).
• Handling inquiries, complaints and customer support requests you submit.
• Meeting legal compliance obligations including anti-money laundering (AML) and counter-terrorism financing requirements.
• Analysing platform usage patterns for product and service improvement purposes.
• Detecting and preventing fraud, multiple account use, or activities that breach the platform's Terms and Conditions.

3 Basis for Data Processing

mcb66 processes your personal data on valid legal grounds, including:

• Contract Performance: Processing necessary to carry out the service agreement between you and mcb66.
• Legal Obligation: Processing required to fulfil our legal obligations under international licensing and related regulations.
• Legitimate Interests: Processing necessary for mcb66's legitimate interests, such as fraud prevention and platform security.
• Consent: Processing based on your consent, specifically for non-mandatory marketing communications.

4 Disclosure to Third Parties

mcb66 does not sell, rent or trade your personal information to any third party for marketing purposes. However, in operating our platform, your information may be shared with certain parties in limited situations:

• Service Providers: Payment solution providers including FPX processors, e-wallet providers, and cryptocurrency platforms (USDT, BTC, ETH) for processing your transactions.
• Game Platform Providers: Game development companies that need to receive session information to run games properly within the mcb66 platform.
• Authorities: Law enforcement agencies, regulatory bodies or competent authorities when required by law or court order.
• Audit Partners: Auditors and professional advisors bound by strict confidentiality obligations.

Every third party that handles your data is required to comply with data protection standards equal to or exceeding those we set ourselves.

5 Data Security

mcb66 employs multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, misuse or unintended disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Password storage using irreversible hashing techniques.
• Role-based access controls for internal staff who handle personal data.
• Regular security audits and penetration testing by independent parties.
• 24-hour system monitoring to detect any suspicious activity.

6 Use of Cookies and Tracking Technologies

The mcb66 website uses cookies and similar tracking technologies to improve your browsing experience and analyse how our platform is used. There are several types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login authentication and session security. These cookies cannot be disabled without affecting website functionality.
• Preference Cookies: Store your preferences such as interface language and display settings so you do not need to reset them each time.
• Analytical Cookies: Help us understand website traffic and usage patterns for service improvement purposes.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect some functions within the mcb66 platform.

7 Data Retention Period

mcb66 retains your personal information for as long as your account is active and for the additional period required by legal and licensing obligations. Generally:

• Financial transaction records and KYC information are retained for the minimum period set by applicable anti-money laundering regulations.
• Customer support communication logs are retained for the period needed to resolve any disputes.
• Anonymised analytical data may be retained longer for service improvement purposes.

When the retention period expires and there is no legal requirement preventing it, your data will be securely deleted or anonymised.

8 Your Rights

As a data subject, you have the following rights regarding the personal information that mcb66 holds about you:

• Right of Access: You have the right to obtain confirmation of whether we are processing your data and to request a copy of that information.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, you may request that your data be deleted, subject to our legal obligations.
• Right to Restriction of Processing: You may request that we limit the processing of your data in specific situations.
• Right to Data Portability: You have the right to receive the data you have provided to us in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data for certain purposes, including direct marketing.

To exercise any of the above rights, please contact the mcb66 support team via live chat or email at [email protected]. We will endeavour to process your request within a reasonable timeframe.

9 International Data Transfers

As mcb66 operates under an international licence, your personal information may be transferred to and stored on servers located outside Malaysia. In such cases, mcb66 ensures that adequate protections are in place through:

• The use of data transfer agreements that meet recognised data protection standards.
• Selection of providers operating in jurisdictions with equivalent data protection frameworks.
• Additional technical measures such as encryption to protect data in transit.

10 Use by Children and Minors

The mcb66 platform is exclusively for users who are 21 years of age or older. We do not knowingly collect personal information from any individual under the age of 21.

mcb66 uses an age verification process during account registration. However, the ultimate responsibility for ensuring that this platform is not used by minors lies with the adult member who has access to the device in question.

11 Amendments to This Policy

mcb66 reserves the right to update or amend this Privacy Policy at any time. Any changes made will take effect immediately upon being posted to our website. We will inform members of significant changes through:

• In-platform notifications when you log in to your account.
• Email to the address registered to your account.
• An update to the "Effective date" at the top of this policy.

Your continued use of the mcb66 platform after any amendments take effect will be considered your acceptance of the updated policy. If you do not agree with the amendments, you have the right to close your account.

12 How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact the mcb66 privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the mcb66 platform
• Service Languages: Malay and English